Privacy Policy

1. Introduction

At Keyholders Agency ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR) in the European Union.

2. Information We Collect

We may collect the following types of information:

Personal Data

• Contact information (name, email address, phone number, company name)
• Account credentials (username, password)
• Profile information (job title, professional background)
• Payment information (processed through secure third-party payment processors)

Usage Data

• IP address and browser information
• Pages visited and features used
• Time spent on the website and interaction patterns
• Device information (type, operating system, unique identifiers)

Business Data

When using our automation and AI services, we may process business data that you provide to us for the purpose of integrating systems, automating workflows, or analyzing processes.

3. How We Collect Information

We collect information through the following methods:

• Direct interactions (when you contact us, create an account, or subscribe to services)
• Automated technologies (cookies, server logs, web beacons)
• Third-party sources (business partners, service providers, publicly available sources)

4. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To process and complete transactions
• To improve and personalize user experience
• To communicate with you about services, updates, and support
• To comply with legal obligations
• To detect, prevent, and address technical issues
• To analyze usage patterns and optimize our services

5. AI and Automation Data Processing

Our Services may utilize artificial intelligence and automation technologies. When processing data through our AI-powered solutions:

• We process data in accordance with our data processing agreements and applicable laws
• Our AI systems are designed with privacy-by-design principles
• We implement appropriate security measures to protect data processed by our AI systems
• We are committed to responsible AI use in compliance with emerging regulations, including the EU AI Act

We maintain transparency about how our AI systems process data and make decisions.

6. Data Sharing and Disclosure

We may share your information with:

• Service providers who perform services on our behalf
• Business partners with whom we jointly offer products or services
• Affiliates within our corporate family
• Legal authorities when required by law
• Third parties in connection with a business transaction (e.g., merger, acquisition)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Data backup and recovery processes
• Security awareness training for our staff

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

8. Your Data Protection Rights

Under applicable data protection laws, you may have the following rights:

• Access: Request information about the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal data under certain circumstances
• Restriction: Request limitation of processing of your personal data
• Data Portability: Receive your personal data in a structured, machine-readable format
• Objection: Object to processing of your personal data in certain situations
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided in the “Contact Us” section.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

10. International Data Transfers

Your information may be transferred to, and processed in, countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we implement appropriate safeguards in accordance with applicable data protection laws to ensure that your information receives adequate protection.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

12. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise your data protection rights, please contact us at:

Email: info@keyholders.agency

Address: Stationsplein 26, 6512 AB, Nijmegen, The Netherlands